Of course, but why should there be nastiness??? I haven't a nasty bone in my big body, I didn't think they needed all bursary info for non means tested, they usually just do it, as you can apply for it well before bursary have sorted emselves out. In my 1st year it took 6 months I was in desperado situation by then, and on hold for an hour at a time, I think its improved since then but thankfully I've had no problems since x

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